Why Comtron?

Our store has been in business since 2011, in the beginning we did business with a simple, simple cash register program, without codes and item descriptions, and with manual price entry. After the introduction of tax cash registers, we used a more complex program (connection between inventory and sales, coded products)...

After the introduction of the online store, there was a need to connect it only with the cash register, so we spent quite some time looking for a suitable software provider, as we had specific requirements, and the TRON-POS and TIC software from the Comtron company met these requirements. We were aware that the transition would not be easy, but because we had excellent support from experts from Comtron, we basically adopted the program very quickly.

We've been using the program for just under two months, and during this time, of course, there were a lot of questions regarding use and settings. We forwarded every problem we encountered to the Comtron employees, only they always approached the solution promptly and professionally, so our business ran smoothly. For the store, changing the cashier program means a big step, a lot of work and a lot of stressful situations, but we have to emphasize that we successfully introduced the changes thanks to the quality support of Comtron.

In the company Pet Network SI doo within the framework of our brand Mr. Five, since 2004 we have been offering quality food and equipment for dogs, cats, rodents, birds and reptiles and a freshwater aquarium program with 20 branches throughout Slovenia. With the help of software solutions from Comtron, we raised our business to a higher level.

Their ERP software solution for business management - TRONInterCenter enables us to have a comprehensive overview of the business and transparent and reliable manipulation of stocks between our 20 branches. The cash register solution TRONpos enables easy, high-quality and reliable business with advanced tools to increase the satisfaction of our customers. With the help of online solutions from the company Comtron, the online store mrpet.si won the award for the online retailer of the year in the Pets category for the third year in a row at the largest competition in the field of online shopping in Slovenia, and in the satisfaction survey, our customers gave us a satisfaction rating of 96% ! At Pet Network SI, we appreciate the accessibility, flexibility and consulting at the entire level of IT business, which Comtron and its employees have provided us throughout the years of cooperation.

Euroton doo has been one of the leading providers of quality automotive spare parts on the Slovenian market for more than twenty years. With our network of 22 business units, we are easily accessible throughout Slovenia. Euroton's offer also includes a wide selection of promotional clothing and products from renowned manufacturers, which customers can design according to their wishes.

Excellent and reliable software support is also essential for us, and this is precisely why we chose Comtron as a software provider. We started by using their business information system, which allows us to effectively manage and review the business - ERP TRONInterCenter, which we expanded over time to all aspects of the business. So today, in addition to the ERP solution, we use their TRONpos retail cash register and their solutions for our B2C and B2B online store. For both stores, Comtron developed a system of benefits (quantity discount, promotions,...), multilingualism, and categories and filters for a more transparent search. We have also implemented a catalog of spare parts, which makes it easier and faster to search among the offer

With the TRONwms storage system, we made another big leap in our business, when we switched from the existing OFF LINE terminal system, which had been in circulation for the past three years, to an ON LINE storage terminal system. The biggest reason for changing the system was customer complaints regarding incorrect delivery of goods, the need to manage location stock, the unreliability of off-line terminals, and excessively long inventory inventory times. Accurate analysis of processes, timely completion of prepared works, prior training of users and non-stop explanation of Comtron enabled us to start the new system as smoothly as possible.

The process of carrying out the inventory after optimization is simple, fast and efficient. We carry out the inventory from the beginning to the final posting in a maximum of 12 hours, while under the old system we managed to carry out the inventory in two working days. It turned out that in case of questions and problems, support is available to us immediately and regardless of the hour. Thanks for the excellent support and solutions that were fixed almost immediately.

We are very satisfied with the inventory in the TRONInterCenter program. We perform the inventory in a significantly shorter time than with the previous program. The support of the Comtron service is a great help to us, and we consider cooperation with all employees to be successful.