Quality support is one of our greatest values

Effective customer support is key to providing a great customer experience.

Our professional support team resolves user issues quickly and efficiently and ensures smooth operation of hardware and software.

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TRONpos support

Need help? We are available to you
every day from
MON-FRI 08:00-16:00

TRONerp support

Need help? We are available to you
every day from
MON-FRI 08:00-16:00

System support

Need help? We are available to you
every day from
MON-FRI 08:00-16:00

Remote support - enables faster resolution of cases

Remote Assistance is installed when you send or tell us your open session ID. In this way, a remote connection will be established and we will be able to help you solve the case remotely.

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User support

In everyday tasks, we often encounter certain challenges...

As part of user support, we offer you:

  • On-site assistance
  • Remote help with access to quickly solve problems
  • Equipment replacement and migration
  • Moving computer equipment
  • Inspection, inventory and preventive cleaning of equipment
  • Advice on the purchase of new IT equipment

The aim and purpose of user support is...

Increase the efficiency of the company and the work of individual users. Reduce hidden costs and enable easy and friendly use of hardware and software.

Call center

A call center is available to support and assist users in using the TRONpos business software, reachable at 02 300 35 99. Call center consultants have extensive experience in the field of software solutions. They are constantly educated and are familiar with the latest technological solutions.

Education and seminars

Before the start of business, we prepare comprehensive training for the use of business software. Training and practical workshops can take place at the headquarters of Comtron doo or, by agreement, at the headquarters of your company, but they can also be held remotely. We also share knowledge and practical advice via webinars and video guides. Training takes place both at the basic level for beginning users, as well as at a higher level.

Regular monthly updates

We provide regular, monthly software updates and track and ensure regulatory changes. We publish regular monthly updates through regular notifications to users, through which we also inform about trainings and webinars or events that we organize.

Business solutions for modern companies

In today's age of constant digital change, it's crucial for businesses to equip themselves with the latest tools and software to stay competitive, efficient and flexible. Our range of business solutions is designed to enable your company to function optimally and succeed at every step.

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Why choose us?

Experience working with a team that values quality and a personal approach

Support and help

Our team is always available to help, advise or solve any problems. We guarantee quick response and effective support.

Experienced professionals

Our many years of experience and expertise in the industry enable us to offer solutions that are tailored to the specific needs of our customers.

Comprehensive solutions

In addition to basic services, we also offer additional solutions that allow our customers to get everything they need in one place.

A personal approach

We pay attention to each client individually and approach their needs with customized solutions that best suit their business.

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Need help? We are available by email every day from MON-FRI 08:00-16:00
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TRONerp Logo
Need help? We are available by email every day from MON-FRI 08:00-16:00
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How can we help you?
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