Terms & Conditions
The general terms and conditions of the online information and trade portal www.comtron.si are drawn up in accordance with the Electronic Business and Electronic Signature Act (ZEPEP), based on the recommendations of the Chamber of Commerce and Industry and international electronic business codes.
General business conditions of Comtron d.o.o.
General terms and conditions of Comtron d.o.o.
General terms of use of the TRONpos software
General terms of use of Comtron d.o.o.
The online information and trade portal is managed by the company Comtron d.o.o., which is also an electronic business provider. Upon registration in the system, the visitor obtains a username and password. The user name and password unambiguously determine and associate the user with the entered data. By registering, the visitor becomes a user and acquires the right to purchase.
The general terms and conditions deal with the operation of the www.comtron.si portal, user rights and the business relationship between the provider and the customer.
COMTRON d.o.o., information and communication technology is one of the leading computer companies in Slovenia, with headquarters in Maribor. It is registered at the Basic Court in Maribor under no. reg. investment 1/1055-00 and recapitalized in accordance with the Companies Act, for the performance of the following activities:
- engineering and consulting for the field of information systems,
- maintenance of information systems,
- production of all types of computer systems,
- networks,
- communications…,
- computer sales,
- computer components,
- software, …
- development of business software and internet business solutions.
Offer of articles and services
Due to the nature of business via the world wide web, the offer of our web portal is refreshed and changed frequently and quickly. Prices are presented as Regular prices and Online prices. Regular prices are usually the manufacturer’s or importer’s recommended selling prices or prices set by the provider. The online price is the price that applies to online purchases in case of immediate 100% payment in cash or otherwise, if this is specifically indicated. The prices for business users of the B2B portal also contain a display of rebates and other agreed terms, such as payment terms, possible advances and additional rebates, volume rebates… The prices listed next to the product are valid at the time of purchase and may be changed in the event of a later purchase. also change.
Orders
The sales contract between the provider and the buyer is concluded the moment the provider confirms the order (the buyer receives an email). Orders are stored electronically in the ERP system of Comtron d.o.o. A copy of the submitted order is sent to the customer’s email address, if desired or request, the buyer can also receive an additional copy of the order at a later date if he informs comtron.si about this in writing. A copy of the order will be sent to the customer’s email address or sent by post within a reasonable time.
Availability of information
The administrator of the www.comtron.si portal guarantees that he will continuously provide the following information to the customer or user:
- company identity (company name and registered office, register number),
- contact information, which enable the user to communicate quickly and efficiently (e-mail, telephone, chat), essential characteristics of goods or services (including after-sales services and guarantees),
- product availability (every product or service offered on the website should be available within a reasonable time),
- conditions of product delivery or service performance (method, place and deadline of delivery),
- all prices must be clearly and unequivocally determined and clearly displayed,
- or already include taxes and shipping costs,
- method of payment and delivery,
- time validity of the offer,
- the period during which it is still possible to withdraw from the contract and the conditions for withdrawal; in addition, also about if and how much it costs the customer to return the product,
- explanation of the appeal procedure, including all contact person or customer contact information.
Communication
The administrator of the web portal will contact the partner or the user or the customer via means of remote communication only if the user does not expressly object to this. Advertising emails will contain the following components:
- will be clearly and unequivocally marked as advertising messages, the sender will be clearly visible, various campaigns,
promotions and other marketing techniques,
will be marked as such, - the conditions of participation in them will be clearly and unambiguously determined,
- the check-out method will be clearly presented,
- the user’s wish, that he does not want to receive advertising messages, we will expressly respect.
Child care
Advertising messages will be clearly visible (taking into account age) and clearly separated from games and competitions. Any communication aimed at children will be age-appropriate and will not take advantage of children’s trustworthiness, lack of experience or sense of loyalty. The administrator shall not accept orders from anyone he knows or suspects to be a child without the express permission of his parents or guardians. The administrator may not accept any personal data concerning children without the express permission of parents or guardians. Likewise, the administrator may not release data received from children to a third party, but may forward this data to parents or guardians. The administrator will not offer free access to products or services that are harmful to children.
Disclaimer
The manager guarantees that he will do his best to ensure that the information published on our pages is up-to-date and correct. Unfortunately, the characteristics of the items, the delivery time or the price can change so quickly that the manager does not manage to correct the data in time. In such a case, we will inform the customer about the changes and allow him to withdraw from the order or exchange the ordered item. We also do not guarantee the quality, safety, financial reliability and other features of product or service providers who are an external supplier, or always where the manager is only an intermediary between the buyer and the seller of the product or service. All this also applies to classified ads, where we also do not guarantee the offer and other features and processes. Although the manager tries to provide accurate photos and video presentations of the sale items, all photos and video presentations should be taken as symbolic. Photos and video presentations do not guarantee product features.
Additional warnings and notices
We strive to make all our products and services safe and reliable. For correct and safe operation, it is essential to read the original instructions that are attached to the product. This is especially true for products intended for children or for consumption.
Since there are some links on the website of the portal www.comtron.situdi to other websites that are not related to the company and over which Comtron d.o.o. has no control, Comtron d.o.o. cannot guarantee, nor receive or forward complaints regarding the accuracy of the content of any website to which it provides a link or reference, and assumes no responsibility for the protection of data on these websites. Comtron d.o.o. reserves the right to change, add or remove the content of these websites at any time, adding or removing content published on the website www.comtron.sikadarkoli, in any way, in part or in whole, regardless of the reason and without prior warning.
We also inform you that we are not responsible for any misuse of personal or financial data, unless this happens on the www.comtron.si portal. Any misuse of personal or bank data is a criminal offense and will be reported to the relevant authorities.
We also inform you that we cannot take responsibility for the accuracy of information provided by the Slovenian Press Agency or other media and sources. The accuracy of the information in accordance with the law is guaranteed by the clearly marked provider.
Cookies
What is a cookie?
A cookie is a small file, usually containing a sequence of letters and numbers, that is downloaded to the customer’s computer when he visits a certain website. Cookies are primarily intended to ensure the functioning of the website. In addition, we can use them to provide a better subscription experience.
Where are cookies used on our website?
We use two groups of cookies on the website. The first are absolutely necessary for the operation of the website, without which it is not possible to provide services (these include, for example, the identification of an individual browsing session). The second group of cookies is intended to improve the functioning of the website. These cookies include web analytics, which enable us to compare new and previous visitors.
Third party cookies
In addition to our own cookies, we also use cookies from third parties (eg: Facebook, Najdi.si, …). If you want information about how third parties use cookies,
check the usage policies on their websites.
| NAME OF THE COOKIE | GROUP | PURPOSE | PERMANENT OR SESSIONAL COOKIES | Own cookies or by third parties |
| ASP.NET_SessionId | absolutely necessary | Identification of an individual browsing session | Sessions | own cookie |
| ASPXANONYMOUS | absolutely necessary | Identification of an unknown subscriber. The cookie does not contain personal information. | Sessions | own cookie |
| cc_cookie_accept | absolutely necessary | Saves the client’s cookie preferences | Permanent | own cookie |
| cc_cookie_decline | absolutely necessary | Saves the client’s cookie preferences | Permanent | own cookie |
| __utma | improved performance | Counting the number of visits | Permanent | Google Analyitics |
| __utmb | improved performance | Start of visit | Permanent | Google Analyitics |
| __utmc | improved performance | Start of visit | Sessions | Google Analyitics |
| __utmz | improved performance | Where did the client come from | Permanent | Google Analyitics |
Protection of personal data
The administrator of your personal data is COMTRON d.o.o.,
Maribor, Tržaška cesta 21, registration number: 5298156000, VAT ID: SI11931477,
legal representative Ivan SELAR, the company is registered at the District Court in Maribor no. Reg. Entry 1/0/1055-00.
By mediating or by filling in the requested personal data, I declare that I am aware of and agree to and expressly allow the manager to collect and process my personal data that I have entered for the following purposes:
Direct marketing of the company’s products and services, which are always published on the website for the purpose of:
Receiving and processing orders, inquiries or questions, preparation of an offer or response and establishment of contact or communications. I agree to the processing of my personal data by the company and declare that I am aware of the purpose of processing this personal data for the purposes of direct marketing and I am aware of the fact that I can unsubscribe/withdraw consent for the purpose of direct marketing at any time by clicking on the unsubscribe link .
Transmission of messages with advertising content for the purpose of:
Notifications about the processing of complaints, technical product innovations, new products and services, special daily offers, benefits when paying for products and services, which are published on the company’s website in the following ways:
- email messages,
- SMS/MMS,
- by mail.
Market research for the purpose of:
Findings of satisfaction and adjusting the offer of products and services.
I agree to the processing of my personal data by the company and declare that I am aware of the purpose of processing this personal data for the purpose of market research and I am aware of the fact that I can unsubscribe/withdraw consent at any time for the purpose of direct marketing, information or market research with by clicking unsubscribe.
I confirm that I am older than 15 years and I am familiar with the General Terms of Personal Data Processing, which I provided voluntarily, and my rights to the manager of my personal data.
We will keep your personal data for as long as you click on unsubscribe from our collection of personal data for individual purposes of use and routes.
The processing and safe use of your personal data will be carried out in accordance with the Personal Data Protection Act ZVOP-2 and Regulation (EU) 2016/679, and the company that is the controller of your personal data declares that it bears full responsibility for legal use.
We declare that your personal data that you have provided us will not be transferred outside of our personal data collection.
In addition to opting out/withdrawal from your consent for individual purposes, you have the following rights in accordance with the applicable legislation governing the protection of personal data ZVOP-2 and in accordance with Regulation (EU) 2016/679 GDPR, which you can exercise with the company in writing at e -address odjava@comtron.si:
- Request for access to your personal data.
- Request that you be allowed to correct and supplement personal data to the extent provided for in the consent sections.
- Request that you receive a report for which purposes, when and which personal data was used by the company.
- Request for restrictions on the processing of personal data.
- You can request access, transcription, copying and confirmation in accordance with Article 31. ZVOP-2.
If you believe that your rights have been violated, you can contact the Information Commissioner.
Complaints and disputes
The manager complies with the applicable consumer protection legislation. The manager strives to fulfill his duty to establish an efficient complaint handling system and to designate a person with whom, in case of problems, the buyer can contact by phone or e-mail. Within five working days, the administrator will confirm that he has received the complaint, inform the customer how long he will process it and keep him informed throughout the process. The administrator is aware that the essential characteristic of a consumer dispute, at least as far as judicial resolution is concerned, is its disproportion between the economic value of the claim and the costs incurred in resolving the dispute itself. This is also the main obstacle for the consumer not to initiate a dispute before the court. Therefore, the manager makes every effort to resolve any disputes amicably.
Out-of-court settlement of disputes
With the Act on out-of-court resolution of consumer disputes, Directive 2013/11/EU of the European Parliament and of the Council of 21 May 2013 on the alternative resolution of consumer disputes and amending Regulation (EC) no. 2006/2004 and Directive 2009/22/EC (OJ L No. 165 of 18 June 2013, p. 63). In accordance with point 3 of Article 32 of the ZisRPS Official Gazette of the Republic of Slovenia, no. 81/15, the provider does not recognize any IRPS provider as competent for resolving a consumer dispute,
which the consumer could initiate under this Act.
comtron.si, as a provider engaged in online sales and online services, publishes on its website an electronic link to the SRPS platform, which is available to consumers here.
Terms and conditions of the sweepstakes
I.
GENERAL TERMS
Article 1
(1) The organizer of the prize game is Comtron d. o. o., Tržaška cesta 21, 2000 Maribor (hereinafter the organizer).
(2) When the organizer’s business partner also participates as a co-organizer of the prize draw, the latter provides the prizes and conducts the prize draw, while the organizer conducts the prize draw on its Websites and/or Facebook Profiles, as specified in the text of the individual prize draw announcement.
(3) In the event that the prizes are provided by a business partner of the organizer who does not wish to participate in the role and obligations of the co-organizer (hereinafter referred to as the sponsor), the organizer shall take over all activities thereof.
II.
TERMS AND CONDITIONS OF PARTICIPATION
Article 2
(1) Persons of legal age with permanent or temporary residence in the Republic of Slovenia may participate in the prize draw. Minors (under 18 years of age) must have the prior written consent of their parents or legal representatives to participate in the prize game.
(2) Registered users of the Website can participate in the prize draw, unless the text of the advertised prize draw stipulates otherwise. The visitor registers on the Website by choosing a username and password during the registration process, and confirms his identity with a valid email address. Registration and use of the Website is free. In the event that the prize draw takes place via the online social network Facebook, all persons who are associated with the individual Profile on which the prize draw takes place within the framework of the Facebook online social network, or all persons who have clicked on the “” button on this Profile, can participate in the prize draw. I like it.” or “Like.”,
unless the text of the announced prize game provides otherwise.
(3) Participation in the prize draw is not conditional on a purchase and Comtron d. o. o. does not charge.
(4) The participants of the prize game cover all the costs of participating in the prize game.
Participation costs include, among others:
- the cost of Internet access;
- the cost of transferring data from the Internet.
5) Employees and external contractors who are not employees of Comtron d. are not allowed to participate in the prize game. o. o. or their immediate family members.
(6) Each individual can only enter a prize game once.
III.
GIVEAWAY PROCESS
Article 3
A detailed presentation and course of the prize draw can be found in the description of each prize draw published on the Website and/or Facebook profile.
IV.
GIVEAWAY RULES
Article 4
(1) The start and end date of the prize draw is defined in the content of the individual prize draw, which is published on the Website and/or Facebook Profile, where the prize draw is taking place.
(2) By participating in the prize game, the participant is deemed to accept these general conditions of participation in the prize game and the conditions published on the Website and/or Facebook profile.
(3) In the case of incomplete statements,
incorrect or untrue data (electronic address or data from paragraph 3 of Article 8 of the General Terms and Conditions of prize games), the organizer reserves the right to refuse participation in the prize game to the participant or to exclude him from the prize game. The participant loses the right to the prize,
if the organizer finds that:
- the participant did not meet the conditions of participation;
- the participant has violated the rules and conditions of participation in the prize game;
- the participant does not want to fulfill the obligations in accordance with these conditions or special conditions published on the Website and/or Facebook profile or did not fulfill them on time;
in the case of applications: if the application is inadequate in any way.
In the event that a participant loses the right to a prize, the organizer decides whether to award the prize to someone else or not.
(4) Insofar as the terms of the prize draw condition participation in the prize draw, by the participant submitting sketches, drawings, photographs, videos or other copyrighted material, the participant, by submitting the material, guarantees to the organizer that he has all material copyright rights to this material and transfers them in their entirety once and for all to the organizer of the prize game.
(5) By submitting the material from the previous paragraph of this article, the participant gives irrevocable consent for publication, exhibition, printing, distribution, etc., in part or in full, without restrictions regarding transformations or processing of the material, in all media (printed media, on websites, Facebook profiles, advertising editions or other media) of the organizer or co-organizer of the prize game without the right to compensation or payments. At the same time, he waives the right to review,
approve, object to any use of the material, editorial selection or appearance of the material.
(6) In the event that the participant is drawn or selected as a prize winner, by accepting the prize, the participant gives irrevocable consent to cooperation with the organizer or co-organizers in the sense of photographing the winner for advertising purposes or publication of the material obtained in this way in all media (printed media, websites, Facebook profiles, advertising editions or other media) of the organizer or co-organizer of the prize game without the right to compensation or payments. At the same time, he waives the right to review, approve, object to any way of using the material, editorial choice or appearance of the material.
(7) By joining the prize draw, the participant agrees to receive electronic promotional messages from Comtron d.o.o..
(8) The organizer does not assume any responsibility for:
- user content,
- published on the Website and/or Facebook profile;
- non-operation of the service,
- which is the result of ignorance of the use of the services; non-functioning of the service, which is the result of an outage of the contractual partners’ network,
- power failure or other technical disturbances,
- which could temporarily disrupt the use of the service; any unwanted consequences,
- which the participant would suffer as a result of participating in the prize draw.
The organizer does not bear any costs incurred by the participants as a result of participating in the prize draw.
(9) The participant is fully responsible for the submitted content and the quality of the content they provide. The participant undertakes to
that he will not intervene in the publication of the contents in any case:
- on which third parties or their personal data; which will contain any other details,
- due to which or on the basis of which any rights of third parties may be affected;
- which could cause any damage or be in conflict with applicable legislation,
- regulations and morality.
The organizer reserves the right to that, without any obligations to the participant, content that depicts violence, weapons, drugs, which is offensive, racially intolerant, obscene, or is, in the opinion of the organizer, inappropriate for any other reason, does not publish or withdraw and the participant who published the content, eliminated from the prize draw. If the organizer receives a complaint about content that has already been published, it has the right to remove it from the website and exclude it from the prize draw without notice or obligation to the authors. The participant who forwards the content is fully responsible for any damage that could be caused to the organizer, co-organizer or any third parties through the forwarded and published content.
V.
PRIZES
Article 5
(1) An individual participant of the prize game can receive only one of the prizes. If a participant is drawn twice or more, he receives the prize for which he was drawn first.
(2) The type and description of the prizes are presented in the text of the prize game announcement on the Website and/or Facebook profile,
where the prize draw also takes place.
(3) Prizes are not exchangeable for another type of prize, payable in cash or transferable to third parties.
VI.
DRAWING OF PRIZES
Article 6
(1) A committee consisting of representatives of the organizer and/or representatives of the co-organizer is responsible for the organization, implementation and supervision of the course of the prize game and the drawing of prize winners.
(2) The prize draw will take place on the day specified in the description of the prize draw on the Website and/or Facebook profile, but no later than 14 days after the end of the prize draw at the headquarters of the organizer (Tržaška cesta 21, 2000 Maribor) or co-organizer.
VII.
NOTIFICATION OF PRIZE WINNERS
Article 7
(1) The prize winner will receive notification of the prize via a private message on his Facebook profile or to his email address, which he provided at the start of the prize draw on the Website.
(2) By participating in an individual prize game, the participant agrees, in the event of a draw, the organizer will post him as the winner on the wall of his Facebook profile and at the same time tag him and on the Website.
(3) The list of prize winners will be published on the Website and/or Facebook profile no later than three days after the prize draw. In case the draw is carried out by the co-organizer, the list will be published no later than ten days from the day of the draw.
(4) The results of the prize draw are final. Appeals against them are not possible.
VIII.
RECEIVING PRIZES
Article 8
(1) As a prize-winner, the participant is entitled to receive the prize if the organizer or the administrator of the Website and/or Facebook profile informs him of the prize within the agreed period.
(2) Prizes are taxed according to the Income Tax Act. The prize winner is liable to pay income tax in accordance with the Income Tax Act (other benefits, including prizes). The income tax advance is calculated and collected by the organizer of the prize draw or co-organizer or sponsor providing the prize.
(3) In order to accept the award, the winner must submit the following personal data upon written request by the organizer: first and last name, exact address of permanent residence, place of residence, tax number and tax office. For the purposes of notification of acceptance of the prize, the winner also provides a contact telephone number. If the winner does not submit the necessary information within seven days after the date of the sent request, he loses the right to the prize without the right to any compensation,
financial or material.
(4) The organizer informs the prize winner of the method of acceptance of the prize by means of a written request from paragraph (3) of this article. The prize can be sent by the organizer at its own expense to the address provided by the winner, and it is also possible to collect the prize in person at the organizer’s office at Tržaška cesta 21,
2000 Maribor.
When the object of the prize is a sensitive object (for example, a sensitive mechanism, glass packaging, packaging containing liquid, etc.) or an object that, due to its weight and/or size, is not suitable for safe sending by post, the prize-winners collect the prize in person at the organizer’s headquarters. By agreement with the winner, it is also possible to send sensitive items by post, but the organizer does not assume any responsibility for any damage caused during the shipment of the package. In the event of a lost or damaged package and/or damaged package contents, the winner is not entitled to any compensation, financial or material.
(5) Persons under the age of 18 must submit the written consent of their parents or legal guardian to the organizer at the same time as providing the information from paragraph 3 of this article, but no later than before accepting the prize.
IX.
PROTECTION OF INFORMATION AND PERSONAL DATA
Article 9
(1) Organizer Comtron d. o. o. as the controller of personal data, respects the privacy of the participants of each prize game and undertakes to handle personal data obtained during the prize game with care and to protect and process them in accordance with the Personal Data Protection Act.
(2) Without the express consent of the participants of an individual prize game, the personal data of the participants will not be forwarded to a third party or used for purposes other than exclusively for the needs of the successful overall implementation of the prize game, unless otherwise specified by regulations.
(3) In the event that the organizer organizes the prize game together with a co-organizer, the latter will provide the co-organizer with a list of prize winners with their information. The organizer does not assume responsibility for the appropriate processing and storage of data that has been forwarded to the co-organizer.
(4) If the participant in the prize game agrees to provide data to the co-organizer, the organizer will forward all data of such users to the co-organizer after the end of the game. The organizer does not assume responsibility for the appropriate processing and storage of data that has been forwarded to the co-organizer.
(5) The organizer does not assume any responsibility for the protection of data on websites to which certain links on the organizer’s websites lead, nor does it assume responsibility for any errors that may occur when incorrect or false information is provided by the participants of the prize game.
(6) The raffle participant allows the organizer, as the manager of the collection of personal data, to manage, maintain and process the collection of provided personal data for the purposes of conducting the raffle, in accordance with the Personal Data Protection Act, until the participant’s cancellation or until the purpose of the data processing is fulfilled. Personal data in the collection of personal data of the winners and the purpose of their collection, processing, storage and use:
- e-mail address (for the purposes of participating in the prize game, drawing and forwarding the organizer’s written requests for further action in case of eligibility for the prize);
- name and surname, address and place of residence (for the purposes of identification of the prize winner, drawing, notification of prizes and notification of the method of acceptance of prizes and for the purposes of reporting to tax authorities in accordance with the applicable tax legislation in the Republic of Slovenia);
- contact telephone or GSM number (for notification purposes in case of any problems with prize delivery);
- tax number and tax office of the winner (for the purposes of reporting to the tax authorities in accordance with the applicable tax legislation in the Republic of Slovenia).
(7) During the management of personal data, each individual participant has the option
- insight,
- transcripts,
- copying,
- additions,
- correction,
- blocking and
- deletion of personal data
in the collection of personal data, in accordance with applicable regulations.
(8) We store data in computer format. After the termination of the need for data management or based on the request of the winner,
the data is deleted.
(9) Data users are the administrator of the Website and/or Facebook profile and are responsible for the delivery of prizes.
(10) By participating in the prize draw, the participant agrees that the organizer can send him free general notices related to the prize draw via e-mail or the telephone number referred to in paragraph 3. Article 8 of these terms and conditions until this consent is revoked or until the purpose of storing contact data is fulfilled.
(11) During the management of personal data, the participant has the right
- insight,
- transcripts,
- copying,
- additions,
- correction,
- blocking and
deletion of personal data in the database, in accordance with applicable regulations. The participant can request the organizer at any time, to permanently or temporarily stop using his personal data for the purpose of direct marketing within 15 days, namely by clicking on the unsubscribe link in the footer of each promotional message by e-mail or in writing to the organizer’s address.
X.
FINAL AND TRANSITIONAL PROVISIONS
Article 10
(1) Participants of the prize game accept the conditions and rules of the Facebook community at the same time as the Terms and Conditions of the prize game. The organizer assumes no responsibility for non-compliance with the conditions of use of the Facebook community by the participants of the prize game. It also does not assume responsibility for any consequences arising as a result of the publication of contributions on the Facebook profile.
(2) The organizer reserves the right to supplement and change the conditions of the game prize, if so required by reasons of a technical or commercial nature or reasons on the part of the public.
(3) The organizer will keep the participants informed about all changes and novelties of the prize game by means of announcements on the Website and/or Facebook profile.
(4) Questions about the confidentiality and use of your personal data or requests for additional information regarding the prize game should be addressed to the email address: info@comtron.si.
General Terms of Use of Comtron Software
Introductory provisions
Subscriber of Comtron software, Comtron software websites and other services, offered by Comtron d.o.o. for Comtron software, is familiar with the general conditions and rules of use before using it, which are available on the company’s website.
When registering on the website of Comtron d.o.o. the client agrees to the general conditions of use. Upon ordering the software, the customer enters into a contractual relationship with Comtron d.o.o. and confirms the ability to be the bearer of rights and obligations from the contractual relationship.
CONTRACTOR
is the company Comtron d.o.o.,
Trižaška cesta 21,
2000 Maribor,
which offers the possibility to use Comtron software on its websites.
PARTNER
is a legal entity or self-employed person who has completed appropriate training and mediates in the sale and lease of the right to use the Comtron software license in the territory of the Republic of Slovenia and provides support services based on the relevant contract.
SUBSCRIBER
is physical or the legal entity that has acquired the right to use the Comtron software license and the person,
who uses the Comtron Software and/or the Website on their own or on behalf of the Company.
SOFTWARE
is made of:
- Comtron WINDOWS cashier program and BackOffice management program with instructions for use or
- Comtron ANDROID cash register program with instructions for use.
The website www.comtron.si is also part of the software.
Registration
Registration is a prerequisite for using the free and paid services offered by the provider on the website. The subscriber undertakes to provide his own true data when registering on the website and to use the Comtron software.
Usage
The customer may use the software exclusively for the purpose for which it was developed and in a legal manner. It is forbidden to misuse the software for illegal and harmful purposes, such as systematic manual or software data collection of websites, “software hacking”. The subscriber undertakes not to use the software, network and Internet services maliciously. The contractor has the right to a client for whom there is a reasonable suspicion that certain network activities are being carried out from its connection with the aim of saturating the network connection and/or overloading the internet network or the product and endangering the security and/or operation of computers or contractor’s equipment or third party computers, immediately and without prior warning to disconnect and disable access to the software until the violation is remedied. Such conduct by the client constitutes a more serious violation, for which he is liable for damages and criminal charges.
Refreshing
The contract on updating Comtron software is a contract from which the rights and obligations of the contractor and the client arise in relation to updating Comtron software.
Refreshing is carried out on the basis of a validly concluded refresher agreement and agreement on the purchase of the right to use a license for Comtron software.
A refresh is an update to the latest version of the software. The contractor updates or supplements the latest version of the software with an updated version.
The updated version contains the latest compliance with legislation, updates, changes, software improvements, newly developed standard solutions defined as such by the contractor and possible corrections.
The updated version is always used or downloaded as part of the software and may not be used separately or on another computer or system.
The contractor undertakes to enable the client to download and use the updated version of the software for the period from the conclusion of the refresh contract to the end of the period for which he concluded the refresh contract.
The contractor will endeavor to enable the client to install an updated software version with appropriate compliance with the law at least 7 working days before the date on which changes in the law become binding for the client, if all the conditions for the change in the law are clear in advance and known in a reasonable time.
Rights and obligations of the client
The updated version of the software must be used and downloaded by the client as part of the software and must not be used separately on another computer or system for which a contract for the purchase of the right to use the Comtron software license has not been concluded.
The updated version can partially or fully replace or supplement the software for which the subscriber has a license. The subscriber undertakes to accept the updated version of the software with all obligations and rights arising from the contract for the purchase of the right to use the Comtron software license.
The client undertakes to inform the contractor in writing about necessary upgrades due to specific legal changes concerning the activity for which he has the purchased right to use the Comtron software license.
The subscriber is entitled to a free presentation of new versions and notifications about new software.
Method of reporting applications and response times when removing applications
The application submitted by the client to the contractor by e-mail to the address podpora@comtron.si is correct.
The response time upon receipt of the application, regarding the operation of the functionality of the software, which complicates further work and does not seriously threaten the work process, security or reliability of the software and data, is 8 working hours from the moment the contractor receives the application.
The response time upon receipt of an urgent application, regarding the functioning of the functionality of the software, which prevents further work and there is no alternative solution for continued work and the work process, security and reliability of the software and data are at risk, is 6 working hours from the moment the contractor receives the application .
The response time runs within the contractor’s working hours and is the time that elapses from the moment of application to the moment of establishing direct contact with the client. During the response time, the contractor and the client determine the validity of the application and set a deadline for the cancellation of the application.
The cancellation deadline does not include the response time.
The customer must provide the contractor with the following information when registering:
- company name,
- contract number,
- name and telephone number of the person authorized to communicate with the contractor,
- a detailed description and specification of the specific application.
Software rental
The customer may lease from the contractor the right to use the Comtron software license. The rental agreement determines the rights and obligations of the client and the contractor, as well as the software update service. The rent for the use of the software license is paid monthly.
Service performance and communication
The service provider provides services during regular working hours from Monday to Friday from 8:00 a.m. to 4:00 p.m. Prior agreement is required for working outside regular working hours.
The client’s communication with the contractor is by telephone, namely on the contact telephone number 02 300 35 85 or by e-mail at the address podpora@comtron.si.
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Rights and obligations of the contractor
The contractor guarantees that:
- the software works as described in the user manual,
- will publish user instructions on the website,
- the software product has the functionality specified in the user instructions and is manufactured in accordance with the rules of the profession,
- the software meets the requirements prescribed by FURS,
- will, after receiving the order and payment for the right to use the license,
- perform the licensing of the software with the client,
- will publish updated versions of the software for subscribers who are entitled to it on the website of the software.
The contractor undertakes to:
- will endeavor to eliminate correct applications as soon as possible,
- will endeavor to enable the client to install an updated version of the software
- with appropriate compliance with legislation at least 7 working days before the date,
- when changes in legislation become binding for clients, if all conditions for the change in legislation are clear in advance and known in a reasonable time,
- will keep a record of the work he will do,
- within five working days after the signing of the rental agreement and the payment of the first installment, will hand over to the customer the license code of the product that will enable him to use the software.
Contractor’s rights:
The contractor may prevent the client from using the software in the event of violations of the provisions of the contract or general terms of business and in the event of late payment, until the violations cease or all due obligations are paid.
The contractor is free to decide whether and when to incorporate changes and improvements into the software.
Payment and costs of using the product
Support services performed by the contractor during his working hours are billed in 15-minute intervals (unless otherwise specified in the contractual relationship), whereby each initial interval counts. The prices of support services are determined in the contractor’s price list, which is published on the contractor’s website.
The contractor is entitled to reimbursement of travel expenses and travel time when providing support at the client’s location, according to the contractor’s valid price list or according to the support and refresh contract.
By the 5th working day of each month, the contractor shall issue an invoice to the client for the previous month in the currency term specified in the contract.
In case of delay in payment of the invoice, the contractor is entitled to the statutory default interest.
If the client has not settled all due obligations to the contractor, the contractor is not obliged to provide support services, refreshments and other agreed services.
Refunds are not possible if the Comtron software has already been used.
Copyright
All content contained in or may be contained in the Comtron Software in the future including all images, photographs, videos, guides, audio recordings, other text, articles, text, logos and/or any other forms of intellectual property the contractor’s own. The client can only handle the software in such a way that he can install the software on as many workstations as he has leased licenses. The client may not copy the printed documentation that accompanies or is part of the software, all in accordance with the protection of copyright and related rights established by the Copyright and Related Rights Act (ZASP-UPB3, Official Gazette of the RS, No. 16/2007, with amendments) .
Choice of law, jurisdiction and jurisdiction of the court
The legislation of the Republic of Slovenia applies to all relationships between the contractor and the client. Disputes arising from the contract for the purchase of the right to use the license, the support and refresh contract, the refresh contract, the general terms and conditions and other contracts concluded with the contractor are resolved amicably. If an amicable solution is not possible, the court in Maribor has exclusive jurisdiction to resolve disputes arising from the relationship between the contractor and the client.
Final Provisions
The contractor reserves the right to change the general terms and conditions of business, the price list and other changes without the prior consent of the client. If the client does not agree with the changes, he can terminate the contractual relationship, otherwise he is considered not to oppose the changes and they become binding for him.
In the event of non-compliance with the provisions of the general conditions, any contracting party may withdraw from the contract within 30 days. The cancellation period begins on the day of receipt of written notification that the contracting party wishes to withdraw from the contract. The contracting parties may withdraw from the contract without a notice period in case of serious violations of the contract or general business conditions.
When the contract (support and refresh contract, refresh contract, lease contract, business cooperation contract or license purchase contract) or general business terms and conditions define deadlines within which the contractor must respond or perform or start performing certain service, the provider reserves the right to longer deadlines in the event of circumstances that do not originate from the provider’s sphere,
in the event that the Client does not provide adequate conditions for the work or in the event that the Client has not completed its tasks as derived from the general terms, support and refresh agreement, refresh agreement or contract for the purchase of the right to use the Comtron software license.
The parties to the contract will conclude all possible changes and additions to the contract by agreement in the form of an annex to the contract.
The general terms and conditions of business are listed on the contractor’s website and the client is aware of them upon signing the contract.
NOTICE ON IMPLEMENTATION OF VIDEO SURVEILLANCE
The company, Comtron, d.o.o., implements video surveillance in accordance with the General Regulation (Article 6) and ZVOP-2, Chapter 3 II. works (Articles 76-80), namely:
- Article 76 – general provisions on video surveillance and protection of personal data;
- Article 77 – video surveillance of access to official office or business premises;
- Article 78 – video surveillance inside the working premises;
- Article 79 – video surveillance in vehicles intended for public passenger traffic;
- Article 80 – video surveillance in public areas.
The decision to introduce video surveillance was made by the director of the company, Ivan Selar.
CONTACT DETAILS
The administrator of your personal data is COMTRON d.o.o.,
Tržaška cesta 21, 2000 Maribor,
registry number: 5298156000,
VAT ID: SI11931477,
legal representative Ivan SELAR
PURPOSE OF PERFORMING VIDEO SURVEILLANCE
Video surveillance is introduced to ensure security:
- employees,
- customers,
- business partners and
- asset protection.
The footage collection of the video surveillance system contains footage:
- of an individual (image),
- location information and
- date and time of recording.
INFORMATION ON THE SPECIFIC EFFECTS OF PROCESSING, IN PARTICULAR OF FURTHER PROCESSING
- further processing of recordings of the video surveillance system is not carried out,
- audio intervention during video surveillance is not performed,
- the data are not used for unusual further processing, such as transfers to entities in third countries,
- video surveillance is not used for live monitoring,
- recordings of the video surveillance system are transcribed on the fly and are kept for a maximum of 30 days.
INSTRUCTIONS ON THE RIGHTS OF THE INDIVIDUAL REGARDING VIDEO SURVEILLANCE SYSTEM RECORDS
An individual who is recognized on the recording of the video surveillance system or the individual recorded by the camera has the right to:
- access to personal data or the right to view the recording of the video surveillance system, which refers to the person in the recording,
- correction (obfuscation – anonymization) or deletion or restrictions on the processing of the recording of the video surveillance system),
- object to the processing of the recording of the video surveillance system,
- data portability of the video surveillance system (copy of recording).
INFORMATION ON THE RIGHT TO FILE A COMPLAINT
Complaints regarding the recording of the video surveillance system can be submitted to the address of the authorized person for data protection, to the address: Comtron, Tržaška cesta 21, 2000 Maribor or to the e-mail address: info@comtron.si
THE NECESSITY OF PROVIDING PERSONAL DATA OR. CONSENT TO VIDEO SURVEILLANCE OR RECORDING
Personal consent is not necessary due to the existence of a legal basis for the implementation of video surveillance. An individual has the right not to enter an area, space or facility where video surveillance is carried out.
General terms of use of the TRONpos software
Introductory provisions
The customer of TRONpos software, TRONpos software websites and other services offered by Comtron d.o.o. for TRONpos software is familiar with the general conditions and rules of use, which are available on the company’s website, before using it.
When registering on the website of Comtron d.o.o. the client agrees to the general conditions of use. Upon ordering the software, the customer enters into a contractual relationship with Comtron d.o.o. and confirms the ability to be the bearer of rights and obligations from the contractual relationship.
Contractor
It is the company Comtron d.o.o., Tržaška cesta 21, 2000 Maribor, which offers the possibility of using the TRONpos software on its website.
Partner
He is a legal entity or an independent entrepreneur who has completed appropriate training and mediates in the sale and lease of the right to use the TRONpos software license on the territory of the Republic of Slovenia and provides support services based on the relevant contract.
Subscriber
It is physical or the legal entity that has acquired the right to use the TRONpos software license and the person that uses the TRONpos software and/or the website www.tronpos.com on its own or on behalf of the company.
It compiles the software
- TRONpos WINDOWS cash register program and TRON Office management program with user manual or
- TRONpos ANDROID cash register program with instructions for use.
- TRON Office
- The website www.tronpos.si is also part of the software.
Registration
Registration is a prerequisite for using the free and paid services offered by the provider on the website. The subscriber undertakes to provide his own true data when registering on the website and using the TRONpos software.
Usage
The customer may use the software exclusively for the purpose for which it was developed and in a legal manner. It is forbidden to misuse the software for illegal and harmful purposes, such as systematic manual or software data collection of websites, “software hacking”. The subscriber undertakes not to use the software, network and Internet services maliciously. The contractor has the right to a client for whom there is a reasonable suspicion that certain network activities are being carried out from its connection with the aim of saturating the network connection and/or overloading the internet network or the product and endangering the security and/or operation of computers or contractor’s equipment or third party computers, immediately and without prior warning to disconnect and disable access to the software until the violation is remedied. Such conduct by the client constitutes a more serious violation, for which he is liable for damages and criminal charges.
Refreshing
- The contract on updating the TRONpos software is a contract from which the rights and obligations of the contractor and the client arise in connection with the updating of the TRONpos software.
- Refreshing is carried out on the basis of a validly concluded refresher agreement and agreement on the purchase of the right to use the TRONpos software license.
- A refresh is an update to the latest version of the software. The contractor updates or supplements the latest version of the software with an updated version.
- The updated version contains the latest compliance with legislation, updates, changes, software improvements, newly developed standard solutions defined as such by the contractor and possible corrections.
- The updated version is always used or downloaded as part of the software and may not be used separately or on another computer or system.
- The contractor undertakes to enable the client to download and use the updated version of the software for the period from the conclusion of the refresh contract to the end of the period for which he concluded the refresh contract.
- The contractor will endeavor to enable the client to install an updated software version with appropriate compliance with the law at least 7 working days before the date on which changes in the law become binding for the client, if all the conditions for the change in the law are clear in advance and known in a reasonable time.
Rights and obligations of the client
The updated version of the software must be used and downloaded by the subscriber as part of the software and must not be used separately on another computer or system for which a contract for the purchase of the right to use the TRONpos software license has not been concluded.
The updated version can partially or fully replace or supplement the software for which the subscriber has a license. The subscriber undertakes to accept the updated version of the software with all the obligations and rights arising from the contract for the purchase of the right to use the TRONpos software license.
The client undertakes to inform the contractor in writing about necessary upgrades due to specific legal changes concerning the activity for which he has the purchased right to use the TRONpos software license.
- The subscriber is entitled to a free presentation of new versions and notifications about new software.
- Method of reporting applications and response times when removing applications
- The application submitted by the client to the contractor by e-mail to the address dopora@tronpos.si is correct.
- The response time upon receipt of the application, regarding the operation of the functionality of the software, which complicates further work and does not seriously threaten the work process, security or reliability of the software and data, is 8 working hours from the moment the contractor receives the application.
- The response time upon receipt of an urgent application, regarding the functioning of the functionality of the software, which prevents further work and there is no alternative solution for continued work and the work process, security and reliability of the software and data are at risk, is 6 working hours from the moment the contractor receives the application .
- The response time runs within the contractor’s working hours and is the time that elapses from the moment of application to the moment of establishing direct contact with the client. During the response time, the contractor and the client determine the validity of the application and set a deadline for the cancellation of the application.
- The cancellation deadline does not include the response time.
The customer must provide the contractor with the following information when registering:
- company name,
- contract number,
- name and telephone number of the person authorized to communicate with the contractor,
- a detailed description and specification of the specific application
Software rental
The subscriber can rent from the contractor the right to use the TRONpos software license. The rental agreement determines the rights and obligations of the client and the contractor, as well as the software update service. The rent for the use of the software license is paid monthly.
Service performance and communication
The service provider provides services during regular working hours from Monday to Friday from 8:00 a.m. to 4:00 p.m. Prior agreement is required for working outside regular working hours. The client’s communication with the contractor is by telephone, namely on the contact telephone number 02 300 35 99 or by e-mail at the address podpora@tronpos.si.
Payment and costs of using the product
Support services performed by the contractor during his working hours are billed in 15-minute intervals (unless otherwise specified in the contractual relationship), whereby each initial interval counts. The prices of support services are determined in the contractor’s price list, which is published on the contractor’s website.
The contractor is entitled to reimbursement of travel expenses and travel time when providing support at the client’s location, according to the contractor’s valid price list or according to the support and refresh contract.
By the 5th working day of each month, the contractor shall issue an invoice to the client for the previous month in the currency term specified in the contract.
In case of delay in payment of the invoice, the contractor is entitled to the statutory default interest.
If the client has not settled all due obligations to the contractor, the contractor is not obliged to provide support services, refreshments and other agreed services.
A refund is not possible if the TRONpos software has already been used.
Copyright
All content contained in the TRONpos software or that may be contained in the software in the future including all images, photographs, videos, guides, audio recordings, other texts, articles, text, logos and/or any other forms of intellectual property the contractor’s own. The client can only handle the software in such a way that he can install the software on as many workstations as he has leased licenses. The client may not copy the printed documentation that accompanies or is part of the software, all in accordance with the protection of copyright and related rights established by the Copyright and Related Rights Act (ZASP-UPB3, Official Gazette of the RS, No. 16/2007, with amendments) .
Choice of law, jurisdiction and jurisdiction of the court
The legislation of the Republic of Slovenia applies to all relationships between the contractor and the client. Disputes arising from the contract for the purchase of the right to use the license, the support and refresh contract, the refresh contract, the general terms and conditions and other contracts concluded with the contractor are resolved amicably. To the extent that an amicable solution is possible, the court in Maribor has exclusive jurisdiction to resolve disputes arising from the relationship between the contractor and the client.
Final Provisions
The contractor reserves the right to change the general terms and conditions of business, the price list and other changes without the prior consent of the client. If the client does not agree with the changes, he can terminate the contractual relationship, otherwise he is considered not to oppose the changes and they become binding for him.
In the event of non-compliance with the provisions of the general conditions, any contracting party may withdraw from the contract within 30 days. The cancellation period begins on the day of receipt of written notification that the contracting party wishes to withdraw from the contract. The contracting parties may withdraw from the contract without a notice period in case of serious violations of the contract or general business conditions.
When the contract (support and refresh contract, refresh contract, rental contract, business cooperation contract or license purchase contract) or general terms of business define deadlines within which the contractor must respond or perform or start performing specific service, the contractor reserves the right to longer deadlines in the event of circumstances that do not originate from the contractor’s sphere, in the event that the client does not provide adequate conditions for work or in the event that the client has not completed his tasks, as derived from the general terms and conditions of the contract on support and refresh, the refresh agreement or the agreement on the purchase of the right to use the TRONpos software license.
The parties to the contract will conclude all possible changes and additions to the contract by agreement in the form of an annex to the contract.
The general terms and conditions of business are listed on the contractor’s website and the client is aware of them upon signing the contract.
